Sonic customer service complaints, reviews, ratings and comments (2023)

Posted by Anonymous

7/1/23 11:49AM

The app is the biggest peice of trash I have ever used. Some picture with no description and no idea what comes with the burger. If you don't know exactly then you get some dry junk and it your fault because that what you ordered even though we screwed you with the app. I will not eat at another sonic until there is a car hop that come to my window takes the order and goes to prepare my food

Posted by Spydrwoman

6/7/23 11:21AM

This is the second time in two days that my order has been incorrect even though the ticket is correct. Same Sonic as well, Store # 5753. If that's not bad enough, a group of teens were sitting at the outside tables with their car stereo turned up and they were all screaming over the music. No quite lunch here but no worries, I'm not going back.

Posted by Anonymous

5/21/23 9:59AM

I think you need to allow the customer to be able to make any soft drink order on your app to become a slush. I love Sprite and Sprite zero slushes but there is no place to order them on your app.

Posted by Anonymous

4/29/23 2:18PM

American Fork Utah, I ordered 2 got fudge sunday's a shake and 2 large fries. When I got my order after waiting 30 MINUTES it was missing both Sundays and a fry. The fry I did get was cold. When I tried to explain what happened the lady was completely rude to me and refused to give me the rest of my order.

Posted by Elaine Gautier

4/18/23 3:25PM

Sonic at Hwy 17 North, Mt Pleasant, SC 29466 is the WORST run location hands down. I'll never go there again! I am posting on social media. No answer at Drive up window, no one to take order after pressing button for 10 minutes. Finally I saw employee and asked how long it would be to get 3 ice creams. Answer,' I don't know'. I asked is butto working and was told, 'yeah' and walked off. Went to McDonalsd with nice and fast service.

Posted by Donna

1/13/23 4:45PM

Don't go to sonic and order a 4.00 sundae as u get what a dog treat cup. Never again as sonic use to be the place to go but they have went down so bad it's not even worth a drink stop

Posted by Anonymous

1/4/23 6:08PM

Just spent $10.77 on food at Sonic in Lake Park Florida. Custer service was ok but quality of food was fit for animals Maybe. I will be deleting my app.

Posted by #NotSonic

11/4/22 2:53PM

Used the Sonic App, placed an order with 4 shakes and food. Paid through the app. Get to Sonic, only received food. They said they did not have ice cream. Sis not want slush replacement was told to contact customer support for refund. Contacted customer support through the app. Provided answers to all questions and attached receipt in initial submission. Was emailed asking for further information. Replied. Was emailed asking for more information, again I replied. Another email asking for a photo of receipt. Sent, again. Told them I had sent all this information when initiated request for support. It has been another 3 days and no response from them. No update and no refund to any account. Totally ghosted by Sonic "Customer Support!l"

Posted by Anonymous

7/21/22 12:03PM

Set at sonic for one hour and 10 min in Taylor tx. Did not get no service at all.Even try to call on phone,no answer

Posted by Anonymous

6/18/22 7:39PM

Today was a waste of my 11.89 dollars I spent at sonic in columbus,Columbus,
the frozen drinks we ordered was nothing but water call in order we still had to wait over 20 minutes to get them bad customers service

Posted by Anonymous

6/9/22 5:41PM

My last two orders have been wrong. Waited 30 minutes at store after ordering online. Merced CA Store

Posted by Anonymous

5/17/22 7:28PM

The coldest meal I ever got. Absolutely the worst barbecue nuggets. The Fallon NV Sonic should be closed!

Posted by Anonymous

4/25/22 6:30PM

Reached out to customer service after being told at a drive thru that since they were out of coins I would not be getting all my cash back. Customer service responded "we will give you a free drink IF YOU DOWNLOAD THE APP AND PURCHASE SOMETHING ELSE" are you serious? You stole my money and this is the response I get. This is horrible!

Posted by Disgusted

4/24/22 4:07PM

Your store in Hueytown AL should be ashamed. They have on their sign today"Aroid hot grease eat at Sonic"
This was after an employee at the Hueytown Arbys thee hot grease on a customer in the drive through yesterday. The customer was injured. What poor taste this shows on your management team.

Posted by Ewa

3/26/22 12:58PM

I ordered 1 large Strawberry Limeade. What I got was the ice with some type of soda and strawberry mush thown on top plus two small pieces of lime. It was not mixed at all, and it was tasteless. This was my first trip to Sonic and my last one. Next time, I will go to Dairy Queen where they make great drinks. In my opinion lousy product and careless staff.

Posted by Anonymous

3/6/22 5:16PM

Just went to the Sonic in Bluffton SC. At 5 Sherrington Drive.
We order 2 Sonic Blast, we got a cup of ice cream with maybe a tablespoon of candy on the top, none in the rest of the cup. I wanted a peanut butter Blast with butterfingers, I got a cup of vanilla ice cream with peanut butter cup and butterfinger on top about the same amount as the 1st Blast just 2 different candies no peanut butter in the ice cream.
We have had the same order a few months ago, it was great!!

I tried to explain what I wanted the second one only had butterfinger on top, I was charged for the extra topping.

Guess this was our last visit to SONIC going back to Cook out.

Posted by Kya

3/1/22 11:10PM

Tuscaloosa Al, HAS THE WORST sonic ever! There systems "breaks" down EVERY night at the same time !! It's ridiculous & have poor service.. LAZY ! It's disgusting

Posted by Maricela Urquizo

12/26/21 2:31PM

Hi, the Sonic in Mathis awful. Do not waste your team me or on on the place. You will ,for sure regret it! Horrible customer service and not well managed. Hope that helps you guys.

Posted by I don't know

11/4/21 7:12PM

I went to sonic tonight to get some food and this blonde haired girl was very disrespectful and messed up my order.

Posted by Shayes

9/25/21 9:39AM

El Dorado,Ks. The "blast mschine" has been down for one a month. They can't take drive thru orders and stall orders at the same time, yet a large number of stalls don't even work. They choose not to turn them in on the morning. It's a bad breaker and they forget. Guess they can't fix that either.

Posted by WWrangler

6/5/21 2:49PM

Two times in the last two weeks, I've visited sonic and ended up leaving after waiting ten minutes to order. What is frustrating is seeing multiple cars pull into the drive thru after I had pressed the button and get their orders taken. Both times I left right after the just arrived drive thru customer successfully placed their orders. Why does Sonic seemingly give priority to drive thru customers at the expense of those patiently waiting in their stalls????? It was at two separate locations btw.. but waiting longer than ten minutes to place an order is ridiculous. McDonald's here we come.

Posted by Debby

3/29/21 2:19PM

At some of your drive inn's a customer can purchase a bag of y'all's ice but not at all of them. Why? Can you tell me if there is any plans to offer this option at your location in Amelia, Ohio soon?
Also, a peach slush is not an option on the app. Any information you can provide would be helpful.
Thanks so much in advance

Posted by Anonymous

11/29/20 9:36AM

I was just at the SONIC in Holdredge Nebraska and I went through the drive through the drive-through said my total was 1507 I got to the window and it was six dollars more at 2107. Also they gave me the wrong food and the girl was very rude that was working this is Sunday, November 29 at 10:34 a.m.This is not the first time there's been rude service and wrong service at this sonic

Posted by Anonymous

11/20/20 8:00PM

Went to sonic in Marshall Texas Tuesday I believe. I have receipt. Got cheese sticks that were no way fresh. They were hard, cool and 3 of them had no cheese in them. I have pictures. Got cheeseburger wrong. Told them no pickles or onions and guess what I got on it, pickles and onions. They don't need 14$/he when you cannot even get a small, simple order right and it was repeated and repeated back to me. Tried to call them, no answer more than once.

Posted by Anonymous

11/4/20 9:09AM

I know nobody will contact me as I've written to you many times but I'm complaining AGAIN anyway. The sonic store in rossford Ohio is the worst store I've ever been to. The employees are lazy, can't get an order correct and expect us to know what is going on even though nothing is listed. My husband and I offer order drinks through the app. Most of the time we wait 15 to 20 minutes to receive them. If we go thru the drive they, they don't even have our order started cause they never checked the screen. If we go into a stall, we have to push the red button after 10 minutes to find out where our order is. It's ridiculous!